Error Trying to Sign-Up

An error occurred during the sign-up process. Please review the error message in the browser address bar and:

  1. Return to the email sign-up to correct the error or
  2. Please copy the full URL in your browser's address bar and contact us with this information for further assistance.


 Error Message Information

Error Code Error Description
1, 6, 7 , 9, and 10 An error has occurred while attempting to save your subscriber information.
2 The list provided does not exist.
3 Information was not provided for a mandatory field.
4 Invalid information was provided.
5 Information provided is not unique.
8 Subscriber already exists.
12 The subscriber you are attempting to insert is on the master unsubscribe list or the global unsubscribe list.
14 The query string contains ETsubscriberKey and the Subscriber Key feature is not enabled on your account.


Error Code Value Returned in errorControl
1, 6, 7 , 9, and 10 Blank.
2 Blank.
3 The name of the required field that the subscriber did not complete.
4 The name of the field in which the subscriber entered invalid data.
5 The name of the field in which the subscriber entered data that duplicates data already in your database for that field.
8 The list ID of the list to which the subscriber already belongs.
12 The list ID of the unsubscribe list.
14 The name of the field.